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FAQs


General Information

Account Login

Edushop

SL Dollars

General Contest Rules

Technical Issues

What is Singapore Learning?
SingaporeLearning.com is a one-stop learning portal for parents and students comprising a learning segment and an e-shop for educational products. Leveraging on Singapore's sterling international reputation in education, SingaporeLearning.com aims to aggregate locally developed education content and to market them worldwide as one entity.
Does it cost anything?
Parents and students can sign on as members to enjoy FREE e-learning content demos, quizzes, games, interesting and educational news in Knowledge' Café as well as participate in our online themepark PlayNLearn. No charge, no fuss. Easy!
What is PlayNLearn?
This online themepark is a compelling place for children and teens to have fun. There are many choices of games are specially created to cater to the different abilities and interests of people.

Contests with attractive prizes to be won are also organised. Keep a look out for these competitions to pit your skills and abilities against other people on planet Earth.

What is Knowledge Café?
The Knowledge Café is a place to people to share and learn. We cover topics and issues related to learning and e-learning. Watch out too for our coming new series “Study and Examination Preparation Strategies” coming up soon in the month of August. It is chock full of practical advice on how to study effectively and useful tips on how to handle examinations.
What is School Showcase?
This section showcases outstanding multimedia content developed by students and teachers in Singapore.
What is Edushop?
Edushop is a virtual shopping portal for education contents with a wide range of quality educational materials available for purchase by members. A sophisticated search tool is available, making finding content a breeze. Members may search by keywords, category, price range or level. To take the guessing element out of the purchase, demos are available for trial. A secure e-payment system with eNETS is setup. You are able to make your payment either by cheques or Credit Cards.
Why can't I login?
  1. Make sure the cookies settings in your browser is activated
  2. Make sure your firewall, if you have one, is configured correctly to allow cookies setting.
  3. If you have done step 1 and 2 and still unable to log in, we recommed you to disable your firewall completely and try logging in again.
  4. Most of the times after disabling the firewall, one will have no problem is logging in.
  5. We will not offer any technical support for the proper configuration of firewalls.
  6. Email to sgadmin@singaporelearning.com if further assistance is required.
  7. Due to the amount of emails that we have to process per day, it may take up to 2 business days to receive a reply from your query.
I forget my password. How do I retrieve/reset it?
  1. Please click on to Forget Your Password on the top banner.
  2. Enter your registered email address (the email address that you use to log into www.singaporelearning.com)
  3. The password will be sent to the registered email address shortly.
  4. Email to sgadmin@singaporelearning.com if further assistance is required.
  5. Due to the amount of emails that we have to process per day, it may take up to 2 business days to receive a reply from your query.
How to change my Email Address?
  1. To change your member account profile such as email address, please log on to Membership - Change My Profile
  2. Enter your email address under New Email Address .
  3. Press undate to save the changes.
  4. Email to sgadmin@singaporelearning.com if further assistance is required.
  5. Due to the amount of emails that we have to process per day, it may take up to 2 business days to receive a reply from your query.
How to manage my www.singaporelearning.com® Newsletters Subscription?
  1. All members are entited to our fortnightly e-newsletter.
  2. To change your newsletter subscription preferences, click the "unsubscribe" link on your current newsletter.
  3. Enter your username under Email.
  4. Press unsubscribe to remove from mailing list.
  5. Email to sgadmin@singaporelearning.com if further assistance is required.
  6. Due to the amount of emails that we have to process per day, it may take up to 2 business days to receive a reply from your query.
How do I log out of my account?
  1. To log out of your account, please click on to "Sign Out" button on top of the page.
  2. You will be logged out of your account once you click on the above link.
How do I make a purchase on EduShop?

To make a purchase on EduShop, simply follow the steps listed below:

  1. Click "Edushop" tab on the Singapore Learning portal.
  2. Select the merchant name from the left navigation panel.
  3. Select the modules that you wish to purchase and click the button "Detail" for more information on the product.
  4. Click the button "Add to Cart".
  5. Click the button "View Cart" for a summary of all the products added.
  6. Click the button "Check Out" for a summary of the final purchase price.
  7. Fill in your Personal particulars in the fields of the Payment/Shipping form. Please note that your email is important as activation of account is done through email.
  8. Select the paying method. You may choose between payment by cheque or credit card.

    Cheque Payment -
    Make a cheque payable to 'ASKnLearn Pte Ltd' for the final purchase price. Please remember to write
    your name on the back of your cheque. Mail to: 10 Science Park Road #03-13 The Alpha Singapore Science Park II, Singapore 117684. Your account will be activated and confirmed by email as soon as your payment is received.

    Credit Card Payment -
    Follow the instructions on eNETS payment gateway. Your account will be activated in 2 business days time once transaction is successful
What are SL dollars?
SL dollar is the virtual currency you need to shop at Edushop, our virtual shopping portal for education content.
How do I earn SL dollars?
All you need to do is recommend the Singapore Learning website to a friend and registering his/her name with us by using the
form found at the top right hand corner of our Singapore Learning website. You must do this between 20 September 2006 - 31
December 2006
in order to qualify. Upon every confirmed membership registration by your recommended friend within this
period, you will receive SL2 dollars. However, you must be a member of Singapore Learning yourself before you can start
earning dollars.

We will be coming out with more ways to earn SL Dollars. When these are finalized, you will be informed via the bi-weekly
e-newsletter which we send out to all members.

How do I become a member?
Login to www.singaporelearning.com and click on to "Register as a new member".
Do I need to pay for membership?
No. Membership is free. There are no hidden costs whatsoever.
What is the real dollar value of my SL dollars?
SL1 dollar = S$1
How long will it take for my SL dollars to appear on my account?
Immediately after your recommended friend has registered as a member.
How do I check my SL dollar balance?
Every time you login, your SL dollar balance will be shown next to your name.
How do I know if my recommended friends have registered as members?
Click on to the SL dollar balance to see the status of your recommendations.
What can I redeem my SL dollars for?
You can choose from the wide range of education materials offered by ASKnLearn advertised in Edushop only. At the moment, we accept only full redemption of a product using SL Dollars entirely. However, we will enhance our system to eventually accept partial redemption of a product using SL Dollars with the balance amount by other acceptable modes of payment.
When can I start redeeming my SL dollars?
When you have accumulated enough to purchase an ASKnLearn item from Edushop, you may make a full redemption for the desired product with your SL dollars.
When do my SL Dollars expire?
For the current promotion, your SL Dollars will expire on 31 December 2006. There will be no extensions.
Can I redeem my SL dollars for cash?
No.
Can I transfer my SL dollars to someone else?
SL dollars are not transferable.
Do I lose my SL dollars if I cease to be a member of Singapore Learning?
Yes.
What are the contest rules of games and contests in www.singaporelearning.com?
  1. Participants of games and contests in www.singaporelearning.com, herewith known as SL, must provide a valid email address and fill out all required fields on entry forms to be eligible.

  2. SL and its sponsors are not responsible for technical, hardware, software or telephone or other transmission failures of any kind; lost or unavailable network connections; or incomplete, garbled or delayed computer transmissions whether caused by users, by any equipment or programming utilized in promotions, games or contests, or by human error which may occur in the processing of submissions, which may limit a participant's ability to participate.

  3. SL reserves the right, in its sole discretion, to cancel or suspend a promotion, game or contest should a virus, bug, computer or other problem beyond the control of the company corrupt the administration, security or proper execution of any Internet promotion, game or contest, or the Internet portion of any promotion, game or contest. SL, in its sole discretion, may award prizes to entries received by alternate means. All Internet participants agree to be bound by these rules.

  4. Prizes are not transferable or exchangeable and may not be substituted, except by SL, prize donors or sponsors for reasons of unavailability. In which case, a prize of similar value will be awarded. Prior notice will not be given. Prizes unclaimed after 30 days become the property of SL.

  5. SL assumes no responsibility or liability for damages loss or injury resulting from acceptance or use of the prize. SL is not responsible for replacing tickets in the event of show cancellations as a result of weather, promoter or performer. SL is also not responsible for the condition of any prize, nor offers any guarantee to the proper functioning of any equipment offered as the prize.

  6. Names of winners will be posted on www.singaporelearning.com. If you are a winner, SL will notify you by email and instruct on prize collection procedures. If the prize(s) are mailed, the winner assumes all risk of loss, theft, late or miss-delivery. Winners are required to show proof of identity before prizes can be released to them. If you did not receive notification by any SL staff, contact us (refer to website for contact details) within 10 days of the results' posting on the website.

  7. SL reserves the rights to publish the winners' photos and/or their personal details for promotional or publicity purposes without prior notice

  8. SL reserves the right to amend or revise any or all of these General Contest Rules without prior notice.

What are the minimum system requirements needed to access the online learning content?
You will need to have the following minimum system requirements to enjoy the free online learning content:

- Pentium II; Recommended Pentium III and above
- Apple Macintosh
- RAM of 64MB
- Microsoft Windows 95, 98, NT, 2000, ME, XP
- Internet Explorer 5.5 and above
- Resolution 800 X 600
- CD ROM drive, sound card, microphone and speakers

Are there any other configurations to be done on my computer and/or my networking devices to access this service?
No, there is no need for any configuration changes on your computer or routers to access this service.
I am unable to access the preview of the content put up by the merchants in EduShop. Why is this so?
There are a few possible reasons why you are unable to access the preview of the content put up by the merchants in EduShop:
  1. Your PC does not meet the required minimum system requirements. Please refer to "System Requirement" for
    the requirements.
  2. You do not have the correct plug-ins installed. To download the plug-ins needed, click "Plug-ins" tab and select the relevant plug-ins needed.
Why I can't access to the quiz from the AnswerZone CD-ROM?
  1. Please click on to the following link
  2. Select Always Allow Access. (Selecting this option means you are telling Flash Player that you trust all Flash content)



  3. Close the browser and attempt the quizzes from the CD-ROM.
  4. Email to sgadmin@singaporelearning.com if further assistance is required.
  5. Due to the amount of emails that we have to process per day, it may take up to 2 business days to receive a reply from your query.
Missing Plug-ins?

You will need the following plug-ins to enjoy your learning adventure fully.

  1. Adobe Flash Player
  2. Adobe Reader
What number can I call for technical support?
For problems on accessing the online learning portal, please contact SingaporeLearning.com at:
Contact: +65 6775 5579 / +65 6777 0935
E-mail: sgadmin@singaporelearning.com
Technical support contacts are open from: Monday to Friday 9am - 6pm
 

 



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